MAG boxes
MAG boxes don’t use a username and password: they work with a portal URL and the box’s MAC address. If your plan supports MAG, email us your box’s MAC address and we’ll give you the portal URL.
Step by step
First of all: The MAC is on the sticker under the box (it starts with 00:1A:79). Send it to info@sofazo.com with your order number.
With the portal URL
- Email info@sofazo.com with your box’s MAC and your order number. We’ll reply with the portal URL.
- On the box, go to Settings → System settings → Servers → Portals.
- Under “Portal 1”, enter a name (e.g. “Sofazo”) and type the portal URL exactly as we sent it.
- Save and restart the box.
- On start-up the portal loads by itself. The first time it may take a little while.
Common problems
“Portal not found” or it keeps loading
Check the URL character by character (including the trailing slash) and that the MAC you sent us is this box’s.
The picture stutters or freezes
Use an ethernet cable if you can, close other downloads and restart the app and the router. You need a steady 15–20 Mbps per screen.
It worked and now it doesn’t
Check your plan’s expiry date in “My order”. If it has expired, you can renew it from the plans page.
It works on another network but not on yours
Some internet providers block certain servers. Email us at info@sofazo.com with your provider’s name and we’ll help.
Got your details?
Your server, username, password and M3U link are in “My order”. If you get stuck, email us.
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